Service Management Automation X

Machine learning based ITSM software to meet all your service desk and IT service management needs.

Service Management Automation X
Unburden service desk agents
Unburden service desk agents

Increase employee and IT productivity by creating and fulfilling services, and resolving issues faster with embedded machine learning and automation.

Decrease cost of ITSM
Decrease cost of ITSM

Avoid customizations and reduce the resources required to update and run your service desk – whether on-prem or in the cloud – and drive down TCO.

Simplify service desk use
Simplify service desk use

Satisfy employees and let them get back to work easily and faster with a consumer-like service experience they expect, at their desk or on the go.

Embrace agile ITSM
Embrace agile ITSM

Deliver automated services with rapid and measurable outcomes that result in a superior user experience and accelerate continual business process improvement.

Manage IT assets
Manage IT assets

Get a grip on assets throughout their lifecycle at no additional cost. Benefit from SMAX’s modern user experience and ensure IT investment optimization and compliance.

Run enterprise service management
Run enterprise service management

Leverage proven ITSM principles and capabilities in HR, facilities, finance and other business functions to improve their performance, service and outcomes.

SMAX - Leader in RIA Matrix
Download the Research in Action 2021 Matrix for Enterprise Service Management and find out why Micro Focus is the leader.

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  • Simplify service desk use

    Simplify service desk use

    Simplify service desk use

    Simplify service desk use

    • Make it easier for employees to request support from a common service catalog with intuitive, personalized, no-wait self-service powered by machine learning.
    • Empower them with natural language search, mobile submissions, and social collaboration in a single portal.
    • A conversational virtual agent elevates the experience, on PC or mobile, with live chat and on-the-fly translation 24x7.
    Simplify service desk use
  • Embrace agile ITSM

    Embrace agile ITSM

    Embrace agile ITSM

    Embrace agile ITSM

    • Create business value at scale and simplify the work, cost and use of service management with out-of-the-box ITIL best practices for key ITSM functions.
    • Establish well-defined, repeatable, and manageable IT processes including incident, problem, change, knowledge, catalog, portfolio, release, service asset and configuration and service level management, and request fulfillment.

Case Studies

TJDFT

Keeping the wheels of justice turning in a global crisis – SMAX enables faster issue resolution and 40% cost reduction for the Court of Justice of the Federal District and Territories, Brazil.

Zurich Airport

Leveraging SMAX industry-leading integration capabilities to create a robust service management foundation shortens resolution times and improves efficiency.

Petroleum Development Oman

SMAX AI and machine learning enables a more efficient and engaging ITSM experience for 12,000 users.

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